Terms of Service

Terms of Service

Last Updated: 09/04/2025

This website is operated by Titan Commerce Limited. Throughout the site, the terms “we,” “us,” and “our” refer to Titan Commerce Limited, doing business as Chewziez. By visiting our site and/or purchasing something from us, you agree to the following Terms of Service (“Terms”).

These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content. Please read carefully before accessing or using our site.

1. Eligibility

  • You must be at least 18 years of age (or the age of majority in your jurisdiction) to purchase from our Site.

  • By using our Site, you represent that you meet these requirements and are legally able to enter into binding contracts.

2. Online Store Terms

  • You may not use our products for unlawful purposes.

  • You may not transmit viruses, malware, or destructive code.

  • Breach of these Terms will result in immediate termination of service.

3. Products & Services

  • Certain products are available exclusively online and may have limited quantities.

  • We strive for accuracy but do not guarantee colors, images, or descriptions on your device match the actual product.

  • We may limit sales by person, household, region, or jurisdiction.

  • All descriptions, pricing, and availability are subject to change without notice.

  • We may discontinue any product at any time.

4. Health & Supplement Disclaimer

  • Our supplements are not intended to diagnose, treat, cure, or prevent any disease.

  • Always consult your veterinarian before starting your dog on any supplement, especially if they are pregnant, nursing, or have a medical condition.

  • Results vary by individual pet.

  • By purchasing, you acknowledge and accept these disclaimers.

5. Orders & Billing

  • We reserve the right to refuse or cancel any order at our discretion.

  • We may limit or cancel orders placed under the same account, billing address, or credit card.

  • If we cancel or modify an order, we will notify you using the contact details you provided.

  • You agree to provide complete, accurate, and up-to-date billing and shipping information.

6. Subscriptions & Auto-Renewals

  • Subscription purchases automatically renew at the chosen interval until canceled.

  • You authorize us to charge your payment method for each renewal until you cancel.

  • You can cancel anytime via your account or by contacting us at least 48 hours before the next renewal date.

  • Refunds are not available for subscription orders that have already shipped.

7. Shipping & Delivery

  • Processing times: typically 1–2 business days.

  • Delivery estimates vary by location.

  • Risk of loss passes to you upon delivery by the carrier.

  • For more details, see our Shipping Policy.

8. Returns & Refunds

  • Covered by our Happy Pup Guarantee and Returns Policy.

  • First-time customers may be eligible for a 30-day risk-free refund.

  • Refunds apply only as outlined in our official Returns Policy.

9. User Content & Reviews

  • By submitting reviews, photos, or other content, you grant Chewziez a worldwide, royalty-free, non-exclusive license to use, reproduce, and display such content in marketing and communications.

  • You agree not to submit content that is unlawful, offensive, defamatory, or infringes intellectual property rights.

  • We may remove content at our discretion.

10. Intellectual Property

  • All logos, graphics, trademarks, and content are the property of Chewziez (Titan Commerce Limited).

  • You may not use our intellectual property without express written permission.

11. Third-Party Tools & Links

  • Our Site may provide access to third-party services and links.

  • We are not responsible for third-party websites, products, or content.

  • Use of third-party tools is entirely at your own risk.

12. Prohibited Uses

You may not use our Site or products to:

  • Break any laws or infringe intellectual property rights

  • Harass, abuse, or discriminate against others

  • Upload malicious code or attempt to hack our systems

  • Collect or track others’ personal information

  • Spam, phish, or engage in fraudulent practices

Violation may result in termination of service and legal action.

13. Limitation of Liability

  • Products are provided “as is” without warranties, express or implied.

  • To the fullest extent permitted by law, Chewziez and Titan Commerce Limited are not liable for indirect, incidental, or consequential damages (lost profits, data loss, replacement costs, etc.).

  • In any event, our liability shall not exceed the amount you paid for the product(s).

14. Indemnification

You agree to indemnify, defend, and hold harmless Titan Commerce Limited, Chewziez, and affiliates, employees, and contractors from any claims arising from your breach of these Terms or violation of any law.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Hong Kong, without regard to conflict of law principles.

16. Termination

  • These Terms remain effective unless terminated by you or us.

  • We may terminate or suspend access if we believe you’ve violated these Terms.

  • Obligations incurred prior to termination (e.g., payment for shipped orders) survive termination.

17. Entire Agreement

These Terms, along with our Privacy, Returns, Shipping, and other policies, constitute the entire agreement between you and Chewziez.

18. Changes

We may update these Terms at any time by posting on this page. Continued use of the Site after updates constitutes acceptance of the revised Terms.

19. Contact Information

For questions regarding these Terms:

Titan Commerce Limited (Chewziez)
Company Registration: 77861582
Company Address: 2301, 23/F Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong
Email: info@chewziez.com