Return Policy

Chewziez Return & Refund Policy

At Chewziez, your dog’s health and happiness come first. If you or your pup aren’t fully satisfied with your order, we’ll do everything we can to make it right.

30-Day Satisfaction Guarantee

  • We offer a 30-day return window from the date of delivery.

  • If you’re not satisfied with your purchase, you may request a refund, replacement, or store credit.

  • Opened products may still be eligible for return — because we want you to feel safe trying Chewziez for the first time.

Conditions for Returns

To qualify for a return or refund:

  • Products must be returned within 30 days of delivery.

  • Items should be in their original packaging.

  • Opened products will be handled on a case-by-case basis (we know pets can be picky!).

We reserve the right to limit refunds if there is evidence of misuse or repeated return abuse.

Non-Returnable Items

  • Gift cards, promotional items, and free samples cannot be returned.

  • Clearance or final sale products (if applicable) are non-refundable.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item, damaged on arrival).

  • We recommend using a trackable shipping service to ensure your return reaches us.

  • Return address: [To be provided once supplier/warehouse is confirmed].

Refunds

  • Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or card provider.

  • Shipping costs are non-refundable (except in cases of defective or incorrect items).

Exchanges

  • Need a replacement instead of a refund? We’ll happily send you a new product once the original item is returned.

  • Exchanges are subject to product availability.

Damaged, Defective, or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

  • We’ll replace the item at no cost to you — no need to send it back in most cases.

How to Start a Return

To request a return, refund, or exchange, please contact us at:

📧 info@shop-chewziez.com

Please include your order number and a brief description of the issue so we can resolve it quickly.

Customer-First Promise

We built Chewziez to help dogs live happier, healthier lives — and that includes giving you peace of mind with every purchase. If something’s not right, we’ll work with you to make it right.

Company Information
Titan Commerce Limited
Company Registration No: 77861582
2301, 23/F, Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong