Shipping Policy

Chewziez Shipping Policy

At Chewziez, we’re committed to making sure your pup’s favorite supplements arrive safely, quickly, and hassle-free. Below is our general shipping policy, which applies to all orders placed on our website.

Processing Times

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • You’ll receive an email confirmation with tracking details once your order has shipped.

  • During peak seasons, promotions, or unforeseen delays (e.g., supplier delays, weather, customs), processing times may take slightly longer.

Shipping Times & Rates

  • Standard Shipping: Typically arrives within 5–10 business days.

  • Expedited Shipping: Available at checkout (delivery within 2–5 business days where supported).

  • Free Shipping: We may offer free shipping on qualifying orders or promotions, as stated at checkout.

Please note: Shipping times are estimates and may vary depending on location, courier, customs, and other factors outside our control.

Shipping Regions

  • We currently ship to the United States (excluding U.S. territories and PO Boxes).

  • International shipping may be added in the future — updates will be posted here.

Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email.

  • Please allow up to 48 hours for tracking information to update.

Delays & Issues

  • Chewziez is not responsible for delays caused by courier services, customs inspections, incorrect addresses, or other factors beyond our control.

  • If your order is delayed, lost, or arrives damaged, please contact our support team within 7 days of the delivery date so we can assist you.

Duties, Taxes & Customs

  • For U.S. orders, sales tax (if applicable) will be shown at checkout.

  • If international shipping becomes available, duties and customs fees will be the responsibility of the customer.

Contact Us

For questions about your order or shipping, please reach out to our support team:

📧 info@shop-chewziez.com

Company Information
Titan Commerce Limited
Company Registration No: 77861582
2301, 23/F, Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong