Privacy Policy

Privacy Policy

Last Updated: 09/04/2025

This Privacy Policy describes how chewziez.com (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collecting Personal Information

When you visit our Site, we collect certain information to operate our business, provide services, and improve your experience. “Personal Information” means any data that can identify you.

We collect:

  • Device Information (browser type, IP address, time zone, cookies, pages viewed, search terms, site interactions).

    • Why: To load the site properly, perform analytics, and optimize experience.

    • Source: Automatically via cookies, log files, pixels, tags.

  • Order Information (name, billing/shipping address, payment details, email, phone).

    • Why: To process your purchase, fulfill orders, provide invoices/confirmations, communicate with you, screen for fraud, and—if you opt in—send marketing offers.

    • Source: Directly from you.

  • Customer Support Information (contact details, order history, communication).

    • Why: To provide effective customer service.

    • Source: Directly from you.

  • Marketing & Advertising Data (preferences, interaction with ads, site usage, reviews, UGC).

    • Why: To send relevant promotions and improve targeting.

    • Source: Directly from you + cookies/tracking pixels.

2. Sharing Personal Information

We only share data with trusted partners to operate our store and fulfill obligations:

  • Shopify (store platform) → Shopify Privacy Policy.

  • Payment providers (PayPal, Stripe, credit card processors).

  • Shipping/fulfillment carriers.

  • Marketing/advertising platforms (Meta/Facebook, Google, Instagram, TikTok) to deliver more relevant ads.

  • Analytics tools (Google Analytics, Shopify analytics).

We may also disclose Personal Information to comply with legal obligations, subpoenas, or protect our rights.

3. Behavioural Advertising

As described above, we use your Personal Information to deliver targeted ads and personalized marketing.

You can opt out:

4. Using Personal Information

We use your Personal Information to:

  • Provide and ship products

  • Process payments

  • Communicate with you about orders

  • Send marketing offers (if opted in)

  • Screen orders for fraud

  • Personalize your experience

5. Lawful Basis (GDPR/EEA Residents)

If you are located in the EEA/UK, we process your Personal Information under these lawful bases:

  • Your consent

  • Contract performance

  • Compliance with legal obligations

  • Our legitimate interests (which do not override your rights)

6. Retention

We retain your Personal Information for as long as needed to provide services and comply with legal obligations, unless you request deletion.

7. Automated Decision-Making

Shopify uses limited automated decision-making for fraud prevention (e.g., blocking IP addresses or flagged credit cards temporarily). These decisions do not have significant legal effects on you.

8. Cookies

We use cookies to make our Site work, improve your shopping experience, and run analytics/ads.

Types of cookies used:

  • Functional (cart, login, checkout)

  • Performance (analytics)

  • Advertising (retargeting, cross-site ads)

  • Social media (sharing & engagement)

You can manage cookies via your browser. Disabling cookies may affect site functionality.

9. Do Not Track

Because there is no consistent industry standard, we do not alter our data practices when we detect a “Do Not Track” signal.

10. Your Rights

Depending on where you live, you may have rights to:

  • Access, correct, or delete your Personal Information

  • Opt out of marketing communications

  • Request data portability

  • Restrict or object to processing

California Residents (CCPA/CPRA): Right to know, delete, correct, opt-out of sale/share, limit use of sensitive data, and non-discrimination.
EU/UK Residents (GDPR): Rights of access, rectification, erasure, portability, restriction, objection, withdrawal of consent.

To exercise your rights, contact us at: info@chewziez.com

11. Changes

We may update this Privacy Policy to reflect business or legal changes. The latest version will always be posted here.

12. Contact

For questions or requests about privacy:

Chewziez / Titan Commerce Limited
Company registration: 77861582
Company address: 2301, 23/F, Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong
Email: info@chewziez.com